Outbound Call Center Service
Signature ITCS expertise and experience, coupled with our commitment to customer service and continuous monitoring and quality control of our agents, has helped our blue-chip clients, SMEs and start-ups to achieve outstanding lead generation results in a relatively short period of time. As with every service Signature ITCS provides, the needs and requirements of our clients is our number one priority. As such, we are fully flexible and respond quickly to strategic changes both prior and during your campaign and we will keep a frank and open dialogue with you throughout our relationship. To ensure maximum effectiveness, Signature ITCS will work closely with you to identify your Unique Selling Points (USP) and then tailor each individual campaign so that we can maximize the potential of each sales call. Signature ITCS offers both business to business and business to consumer telemarketing services. We provide both statistical and anecdotal feedback that will give you a full and accurate representation of your donors’ experience. This information can then be used to tailor your future communications with your donors in order to be more relevant, appropriate and ultimately to enhance the donor journey.
Using summarized and targeted data lists of specific companies or market sectors that have a real need for your products or services, Signature ITCS experienced outbound teams will call your potential customers to make qualified appointments for your sales teams. In addition, we ensure that all contact and background details have been captured and that the appointment has been confirmed with the decision-maker by email or letter. Signature ITCS are unique in that we have the infrastructure and experience to undertake independent and impartial donor satisfactions surveys over the telephone. Surveys can be conducted to donors who have been contacted across multiple channels including, but not limited to; telephone, face to face, door to door, direct mail, online and email. To ensure maximum effectiveness, Signature ITCS will work closely with you to identify your Unique Selling Points (USP) and then tailor each individual campaign so that we can maximize the potential of each sales call. Signature ITCS offers both business to business and business to consumer telemarketing services. Signature ITCS outbound agent teams have the knowledge and experience to take your database and follow-up every single one of your leads by telephone with one fundamental goal in mind - to increase the conversion rate (otherwise known as ROI, or Return On Investment) from your marketing activities.
Signature ITCS trained and highly-skilled outbound agents, with the aid of your client database, will reintroduce your company and its products and services to your dormant clients in a high-impact, benefit-led way through telephone calls, letters, direct mail or an SMS campaign. Each contact will be followed-up with a phone call ensuring your lapsed or inactive clients know yours is a business that thinks about the needs of its customers and you're prepared to put the effort into rebuilding your relationship. The end game is to maximize the effectiveness of your particular campaign to build stronger, longer-lasting relationships with your customers and to increase brand awareness. We do this in the only way we know how - by speaking directly to your existing and potential customers. As an extension of your in-house sales and marketing team, we make sure our agents have an in-depth knowledge of your products and services. This ensures that we can fully integrate a campaign with your sales cycle in order to produce the highest possible return on your investment. A targeted, results-driven telemarketing campaign incorporating telesales, market research, lead generation and database cleansing - is a swift and cost-effective way to get your corporate voice heard by key decision makers with one fundamental goal in mind - to drive up sales of your products and services.